nano88 Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal data processed by nano88 in connection with the services available at https://nano88.cam. It governs data collected when you visit our website, create an Account, deposit funds, place bets, participate in promotions, contact our support team, or interact with our platform in any other way.

This Policy applies to all users of nano88, including visitors who have not registered an account, registered members, and VIP players, regardless of the device or browser used to access our platform. By using nano88, you acknowledge that you have read and understood this Privacy Policy.

nano88 primarily serves players based in Indonesia, including major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Palembang, and Makassar. Where Indonesian law imposes specific data-protection obligations, nano88 will observe those requirements in addition to the international standards described in this Policy.

2. Personal Data We Collect

nano88 collects personal data through two primary channels: information you provide directly, and information collected automatically when you use our platform.

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, mobile phone number, and chosen username and password.
• Identity Verification (KYC) Documents: Indonesian National ID (KTP), passport, driver's license, proof of address (utility bill or bank statement), and selfie verification photographs. These are required before your first withdrawal and may be requested at any time for fraud-prevention purposes.
• Financial Data: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or other registered Indonesian banks), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records, and betting history.
• Communications: Any messages, queries, or complaints submitted to nano88 via live chat, email ([email protected]), WhatsApp, or any other communication channel. These records are retained for quality assurance and dispute resolution.
• Responsible Gaming Self-Declarations: If you voluntarily set deposit limits, loss limits, or request self-exclusion, nano88 records and stores these preferences to enforce your chosen restrictions.

2.2 Data Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, screen resolution, device identifiers, and time zone settings.
• Usage Data: Pages visited, links clicked, features used, session duration, referring URL, and navigation paths within the nano88 platform.
• Transaction Logs: Automated records of all deposits, withdrawals, bets placed, games played, bonus claims, and account balance changes, including timestamps and associated IP addresses.
• Cookie and Tracking Data: First-party cookies and similar tracking technologies as described in Section 6 below.

3. How We Use Your Personal Data

nano88 uses your personal data for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, contact information
Identity verification and fraud prevention (KYC/AML)	KYC documents, financial data, device data
Processing deposits and withdrawals	Financial data, transaction logs
Settling bets and game outcomes	Betting history, usage data
Customer support and dispute resolution	Communications, transaction logs
Responsible gaming enforcement	Self-declarations, transaction logs
Sending transactional notifications (e.g., withdrawal confirmations)	Contact information, transaction data
Marketing and promotional communications (with consent)	Contact information, usage data
Platform security, fraud detection, and abuse prevention	Device data, usage data, transaction logs
Regulatory compliance and legal obligations	All categories as required by applicable law
Analytics and platform improvement	Anonymized/aggregated usage data

nano88 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

nano88 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfill the contract between you and nano88 (operating your Account, processing bets, executing deposits and withdrawals).
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering (AML) regulations, KYC obligations, tax reporting requirements, and gambling licensing conditions.
• Legitimate Interests: Processing necessary for nano88's legitimate business interests, including fraud prevention, platform security, abuse detection, and improving our services — provided these interests are not overridden by your fundamental rights.
• Consent: For marketing communications and non-essential cookies, nano88 relies on your freely given, specific, and revocable consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Third-Party Disclosure

nano88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following limited circumstances:

• Payment Processors: Indonesian bank transfer providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) receive financial data strictly necessary to process your transactions. These providers are contractually bound to handle your data securely and exclusively for payment processing.
• Game Studios and Software Providers: Our game partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, Spribe, and others) may receive anonymized gameplay data and session identifiers to deliver their games. No personally identifiable information is shared beyond what is technically necessary.
• Identity Verification Services: Accredited third-party KYC and AML screening services receive identity documents and related data solely to perform verification checks required by our licensing obligations.
• Regulatory and Law-Enforcement Authorities: nano88 will disclose personal data to government authorities, law-enforcement agencies, or regulators when required to do so by a valid legal order, court order, or applicable law. Where permissible, nano88 will notify you of such requests.
• Business Transfers: In the event of a merger, acquisition, or sale of nano88's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.
• Professional Advisors: nano88's legal counsel, auditors, and insurance providers may access limited personal data on a need-to-know basis, subject to professional confidentiality obligations.

All third parties with whom nano88 shares personal data are required to handle that data in accordance with applicable data-protection laws and to implement appropriate security measures.

6. Cookies and Tracking Technologies

nano88 uses first-party cookies and similar technologies to operate our platform and improve your experience. We do not use third-party advertising or tracking cookies.

• Essential Cookies: Required for core platform functionality, including session management, login state persistence, and security tokens. These cannot be disabled without impairing your ability to use nano88.
• Performance and Analytics Cookies: Collect anonymized data about how users interact with nano88 (pages visited, session duration, error logs) to help us identify and fix issues and improve platform performance. No personally identifiable data is included in analytics payloads.
• Preference Cookies: Store your platform preferences, such as language settings and notification preferences, to provide a consistent experience across sessions.

You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from logging in or using core nano88 features. Disabling preference and analytics cookies will not affect your ability to bet or withdraw funds.

7. Data Retention

nano88 retains your personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal obligations. Specific retention periods are:

• Account and KYC Data: Retained for the duration of your Account and for a minimum of 5 years following account closure, in compliance with anti-money-laundering and gambling licensing regulations.
• Financial Transaction Records: Retained for a minimum of 5 years following each transaction, in compliance with financial reporting and AML obligations.
• Betting and Game History: Retained for a minimum of 3 years, or longer if required for dispute resolution or regulatory purposes.
• Customer Support Communications: Retained for 2 years following the resolution of each support interaction.
• Marketing Consent Records: Retained for the duration of your consent and for 2 years following withdrawal of consent, to demonstrate compliance.

Upon expiry of the applicable retention period, nano88 will securely delete or anonymize your personal data. Where anonymization is used, the resulting data (which can no longer identify you) may be retained indefinitely for aggregate analytics purposes.

8. Security Measures

nano88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure:

• Transport Encryption: All data transmitted between your browser and nano88's servers is protected by TLS 1.2 or higher (256-bit SSL encryption).
• Encryption at Rest: Sensitive data fields — including KYC documents, bank account details, and identity information — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within nano88's systems is restricted on a strict need-to-know basis. All staff with data access receive mandatory data-protection training and are subject to confidentiality obligations.
• Intrusion Detection: nano88's infrastructure is protected by automated intrusion detection and prevention systems (IDS/IPS) that monitor for anomalous access patterns around the clock.
• Penetration Testing: nano88 engages independent security professionals to conduct regular penetration tests and vulnerability assessments of our platform and infrastructure.
• Two-Factor Authentication (2FA): nano88 offers optional 2FA for all accounts and requires it for withdrawals above a specified threshold, adding an additional layer of protection beyond your password.
• Incident Response: In the event of a data breach that poses a risk to your rights or freedoms, nano88 will notify affected users and relevant regulatory authorities within the timeframes required by applicable law.

While nano88 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying nano88 immediately if you suspect unauthorized access to your Account.

9. Your Data Rights

Depending on your jurisdiction, you may hold some or all of the following rights with respect to your personal data held by nano88:

• Right of Access: You may request a copy of all personal data nano88 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. For account details (name, date of birth, address), please contact our support team with supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Note that nano88 may be unable to fulfill erasure requests where retention is required by applicable law (e.g., AML regulations requiring 5-year retention of transaction records).
• Right to Restriction of Processing: You may request that nano88 restrict processing of your data in certain circumstances, for example while the accuracy of data is being contested or while an objection is being considered.
• Right to Data Portability: You may request a copy of the personal data you provided to nano88 in a structured, commonly used, and machine-readable format (e.g., CSV or JSON), where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though nano88 may continue processing if compelling legitimate grounds override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact nano88's support team via live chat or email at [email protected]. nano88 will respond to all verified data rights requests within 30 days. In complex cases, this period may be extended by an additional 60 days, with notification provided within the initial 30-day window.

nano88 will not charge a fee for exercising your data rights in ordinary circumstances. If a request is manifestly unfounded, excessive, or repetitive, nano88 reserves the right to charge a reasonable administrative fee or refuse to act on the request, with written explanation.

10. Minors and Age Restriction

nano88's services are strictly intended for adults aged 21 years and older. nano88 does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has provided personal data to nano88 or created an Account, please notify us immediately at [email protected]. Upon verification, nano88 will take immediate steps to close the Account, delete the associated personal data, and void any bets placed from that Account.

nano88 employs age-verification checks as part of the registration and KYC process. These checks require submission of a government-issued photo ID confirming the user's date of birth. Accounts where the user cannot confirm they are 21 or older will be suspended pending verification and may be permanently closed if verification fails.

11. Updates to This Privacy Policy

nano88 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, nano88 will notify registered users via email and/or a prominent in-platform notice at least 14 days before the changes take effect.

The effective date at the top of this Policy indicates when the current version was last reviewed. Your continued use of nano88 following the effective date of any update constitutes acceptance of the revised Policy. If you do not agree to the updated Policy, you should cease using nano88 and contact us to close your Account.

We encourage you to review this Policy periodically to stay informed about how nano88 protects your personal data. Previous versions of this Policy are available upon request by contacting [email protected].

12. Contact and Data Rights Requests

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact nano88's Data Protection team through the following channels:

• Email: [email protected] — include "Privacy Request" in the subject line for faster routing
• Live Chat: Available 24/7 via your account dashboard; Indonesian-speaking agents are available during WIB business hours
• Response Time: All privacy-related enquiries are acknowledged within 24 hours and fully responded to within 30 days