Gambling is meant to be entertaining. nano88 is committed to keeping it that way — providing you with the tools, information, and support you need to stay in control at every step.
Our Commitment
Every nano88 account comes with a full suite of responsible gaming controls. These tools are always free, always accessible, and always respected — no questions asked.
Block access to your nano88 account for a set period — from 24 hours to permanent. Activated instantly via live chat or email, with no cooling-off delay.
Set daily, weekly, or monthly deposit caps in Indonesian Rupiah. Limits take effect immediately when reduced, and a 7-day cooling period applies before any increase.
Take a short break from gambling without permanently closing your account. Time-outs of 24 hours, 48 hours, 1 week, or 1 month are available on demand.
Define the maximum amount you are comfortable losing in any given day, week, or month. When your limit is reached, betting is automatically paused until the next period.
Enable session-time reminders that prompt you to review how long you have been playing and how your balance has changed — keeping you aware and in control.
Our Indonesian-speaking support team is available around the clock. If you feel gambling is becoming a concern, reach out — we listen without judgment and act without delay.
Age Policy
nano88 maintains an absolute minimum age requirement of 21 years. This is not simply a policy checkbox — it is a fundamental commitment to protecting younger members of our community from the potential harms associated with gambling before they are mature enough to manage risk responsibly.
Every nano88 account is subject to age verification during the Know Your Customer (KYC) process. You will be required to submit a valid Indonesian government-issued photo ID (KTP, passport, or driver's license) confirming your date of birth. Accounts where age cannot be confirmed as 21 or above are suspended immediately and may be permanently closed.
If you are aware of a person under the age of 21 who has accessed or is attempting to access nano88, please notify us immediately at [email protected]. We take such reports seriously and will investigate and act without delay.
Underage Gambling Is Illegal: Allowing or encouraging a person under 21 to gamble is a serious offense. Any account found to belong to a user under 21 will be permanently closed and all funds forfeited. nano88 cooperates fully with authorities in all underage gambling investigations.
Parental Controls: If you share a device with family members, we strongly recommend enabling device-level parental controls to prevent minors from accessing gambling websites. nano88 also supports filtering software that can block access to gambling content at the household network level.
Player Tools
Every tool below is available to all nano88 members at no cost. You do not need to explain or justify your decision to use any of them.
Self-exclusion allows you to block your own access to nano88 for a defined period. Available durations are: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, you cannot log in, deposit, or place bets. Promotional communications are also suspended for the duration.
To request self-exclusion, contact nano88 support via live chat (available 24/7) or email [email protected]. Your exclusion is activated within 90 seconds of request confirmation.
Temporary exclusions expire automatically. If you wish to reactivate your account after a temporary exclusion, there is a mandatory 24-hour review period before access is restored. Permanent exclusions cannot be reversed — a new account would be required after a minimum 12-month period, subject to fresh KYC verification.
Set a maximum amount you can deposit into your nano88 account within any rolling daily (24-hour), weekly (7-day), or monthly (30-day) period. Limits are denominated in Indonesian Rupiah (IDR/Rp) and can be set as low as Rp 50,000 per period.
Decreasing a limit takes effect immediately — you cannot exceed the new lower cap from the moment it is set.
Increasing a limit is subject to a mandatory 7-day cooling period. This delay is intentional: it gives you time to reconsider whether an increase genuinely reflects a comfortable, planned decision rather than an impulsive reaction to losses. Limit adjustments can be made from your account dashboard or by contacting our support team.
A loss limit caps the maximum net amount you can lose (deposits minus withdrawals) within a defined period. Once you reach your loss limit, nano88 will automatically prevent further bets or deposits until the period resets.
Loss limits can be set on a daily, weekly, or monthly basis. As with deposit limits, reductions take immediate effect while increases require a 7-day cooling period.
This tool is particularly effective for players who find themselves chasing losses — a common pattern in problem gambling behavior. If you notice you are regularly reaching your loss limit, we encourage you to contact our support team for a confidential conversation about your options.
A time-out gives you a defined break from gambling without the permanence of full self-exclusion. During a time-out, your account is suspended — no logins, no deposits, no bets — but your account data and balance are preserved for when the time-out expires.
Available durations: 24 hours, 48 hours, 1 week, or 1 month. Time-outs cannot be lifted early once activated, so choose your duration thoughtfully.
Time-outs are a great option if you feel you need a brief reset after a long session, a stressful period in life, or simply want to take a planned holiday from gambling. They are available on demand via your account dashboard or through live chat support.
Self-Assessment
Take a moment to honestly reflect on these questions. If you answer "yes" to two or more, we encourage you to use our tools or speak with our support team today.
Have you ever bet more money than you could comfortably afford to lose?
Do you find yourself thinking about gambling frequently when you are not playing?
Have you ever chased losses — betting more after a losing session to try to win it back?
Has gambling caused tension, arguments, or concern among your family members or close friends?
Have you ever borrowed money, sold possessions, or used funds meant for essential expenses (rent, food, bills) to fund gambling?
Do you feel anxious, irritable, or restless when you try to reduce or stop gambling?
Have you ever tried to hide or downplay the amount of time or money you spend on gambling?
Getting Help
Recognizing that gambling has become a problem is not easy, and reaching out for help takes genuine courage. nano88 is here to make that step as straightforward as possible. Our support team handles all responsible gaming requests with complete confidentiality and without judgment.
Players in Indonesia can also seek independent support from trained counselors and community organizations. Speaking to someone outside of your immediate circle — a professional who specializes in gambling-related issues — can make a meaningful difference.
Remember: gambling should always be an enjoyable leisure activity, not a source of stress, debt, or conflict. If it has stopped being fun, that is important information — and it is entirely okay to step back.
nano88 Responsible Gaming Hotline: Contact us 24/7 via live chat in your account dashboard or email [email protected]. Indonesian-speaking agents are available at all times during WIB business hours and on rotation overnight.
Step-by-Step Guide
Use the self-assessment questions above as a starting point. If gambling is causing stress, financial strain, or affecting your relationships, that is a clear signal to take action — even if the situation feels manageable right now.
Decide which responsible gaming tool fits your situation best: a deposit limit for financial control, a time-out for a short break, a loss limit to cap your downside, or self-exclusion for a longer pause. There is no wrong choice — any step toward greater control is a positive one.
Open the live chat in your account dashboard or email [email protected] with the subject line "Responsible Gaming Request". Tell the agent which tool you want to activate. No explanation beyond your preference is required.
Your chosen tool is activated within 90 seconds and a confirmation is sent to your registered email address. For self-exclusion, all marketing communications are also paused automatically. Our team may follow up to check in on your wellbeing — you are always welcome to decline further contact.
Common Questions
Browse our FAQ for quick answers, review our Terms & Conditions, or return to the nano88 homepage. Our support team is available 24/7 if you need to speak with someone directly.
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